Problem Solving &
Decision Making
INTRODUCTION
In this turbulent world, when change is taking place at a dazzling pace we need to solve problems and make decisions efficiently and effectively. A programme for Junior level will focus on the tools of problem solving and decision making. Yet to give the organisation a focus and build it into the culture, a similar vocabulary becomes important. As with all training on problem solving and decision making, this starts with concern analysis..
DESIGNED FOR
This programme is designed for any professional who is, or will be, making important business decisions, including: Department managers, directors, supervisors, project teams, team leaders, product managers, executives and senior executives.
PRIOR KNOWLEDGE
None
WORKSHOP OBJECTIVES
At the end of the training delegates should be able to:
1. Evaluate, compare and relate information from across the business and
identify the broader implications of
proposed solutions across the
organisation
2. Identify problems that are inhibiting the achievement of organisational
objectives
3. Encourage both individuals and teams to solve
problems through
empowerment and effective
delegation and review mechanisms
4. Ensure the allocation of resources and invests in
people and tools to
optimize problem solving and
decision making efforts
5. Consider the impact of decisions on various
stakeholders and takes this
into account
6. Arrive at sound and timely decisions, based on past
experience and an
understanding of the current
business environment and projected
changes
COMPETENCIES ADDRESSED
Problem Solving
• Recognize that a problem exists
• Examine the situation from different points of view
•States the problem clearly, quantitatively and objectively
Decision Making
•Formulate flexible potential solutions and
implement the most practical
solution
Planning
•Identify all steps needed to implement a decision
LEARNING APPROACH
This programme will be conducted in a
practical and participative way to achieve
the course outcomes. The tools used
will reflect the leaner level and make it
easy for the delegates to grasp the concepts, learn the
tools and apply them back on the job. Learning strategies
include lectures, interactive exercises, case studies,
small group discussions, and skills practice sessions. A
comprehensive course manual will be provided to each
participant. It will include:
1. Process Flowchart
2. Step by Step Text
3. Case Study
4. Skill Building Exercises
5. Process Forms
ASSESSMENT
• End of workshop feedback forms
• Assignments during the workshop
CERTIFICATION
The Certificate of Attendance will be given to those participants who has completed the course & achieved 80% of attendance.
DURATION
3 Days
