Accredited Performance Professional

Introduction

Performance Management is a powerful tool in converting organisational strategy into goal-oriented behaviour. However, it remains an under-utilised tool in many organisations due to a perspective limiting performance management to appraisals.

Organisations expect performance to happen. But what it expects of its people and how they are to achieve their goals are often left unclear.

Performance planning is the first step towards ensuring performance by design, rather than by chance. KPIs are measures that help an organisation to define and evaluate its progress with respect to goals at a macro level and that of its individual employees at the micro level. They are indicators of job outcomes that flow from goals.

When they are developed and tracked effectively, it results in achievement of intended performance targets.

Superior performance results when structured coaching and individual developmental plans are in place. Successful coaches motivate and enable the achievement of stretch goals.

Tracking performance requires effective performance review skills. The skills include asking the right questions, listening and giving feedback. Feedback when given in an appropriate way motivates people.

This five-day workshop enables participants to design and implement an integrated performance management framework.

The key areas covered include:

• Organisational performance planning
• The linkage to business strategy
• The performance management strategy
• The process involved
• The linkage between rewards and performance
• Talent development and management

In addition, the workshop explores the cultural factors that affect performance in the Asian context. Current practices in Asia are studied against this background to arrive at workable solutions.

Designed For

This workshop is useful for those who wish to design and implement a performance management framework.

Competencies Addressed

Design and implement a Performance Management Framework

Workshop Objectives

On completion of this workshop, participants will be able to:

• Design a Performance Management System
• Implement the Performance Management System

Model Reference

Performance Management Frameworks

Learning Approach

This session will be conducted in a practical and participative way. Learning strategies include lectures, small group exercises, case studies, role-plays, and videos.

Duration

5 Days

Course Outline

1. Performance Management Frameworks
2. Current Best Practices
3. Designing a Performance Management System
4. Performance Planning
   - Key Performance Indicators (KPI)
   - KPI Dictionary
   - Weightage
5. Performance Coaching
   - Coaching Systems
   - Coaching Skills
   - Individual Development Plans
6. Performance Reviews
   - Review Skills
   - The Review / Appraisal Form
   - Tying up the results
7. Implementing a Performance Management System