High Impact Young Manager

Module 1  |  Module 2  |  Module 3  |  Module 4  |  Module 5

Module 2 - Managing Others

SUPERVISORY SKILLS

Introduction

This is practical workshop module for those who need to supervise and manage others.

The supervisory skills module has been designed to meet the needs of organisations which have young and technically qualified employees in roles that require them to manage people for superior performance. It is also ideal for those who have been newly shifted from a 'doing' role to one that requires 'leading.'

Designed For

The programme is designed for those in supervisory and managerial positions, where their roles require them to manage people.

Competencies Addressed

Managing Others

Workshop Objectives

On completion of this module, participants will be able to:

• Plan and schedule work
• Motivate and lead team members
• Identify problems in a structured manner
• Make decisions using a structured process
• Monitor implementation of quality procedures

Learning Approach

Practical sessions that involve discussions, small group activities, case studies, and videos

Durations

2 Days

Course Outline

Supervising at Work

• Roles and responsibilities
• Planning and scheduling work

Motivating Work Teams

• Leading staff
• Team building
• Team work
• Psychological rewards
• Positive discipline

Problem Solving and Decision Making

• Identifying problems
• Generating solutions
• Conflict resolution

Ensuring Quality

• Standards and workplace procedures
• Decision making
• On-the-job training

Action Planning

• Transfer of learning
• Planning for actions back at work