Certification Programmes (CIPD)

Programme name Description
Foundation Diploma in Learning and Development The CIPD Level 3 Foundation Diploma in Learning & Development is ideal for practitioners looking to acquire a means of professional recognition in the field of learning and development. With a qualification in L&D Practice from the Chartered Institute of Personnel and Development (CIPD), the largest HR and Development professional body in Europe, you’ll be developing your skills and career options while you learn to do the same for others.You may already be working in an L&D-related role. Or perhaps you’d like to make a move into this popular and rewarding field. Either way, this established and reputable qualification will show employers that you have what it takes to develop both an effective workforce and your own career.
The CIPD Diploma in L&D Practice uses a highly practical approach, to provide an in-depth and thorough grounding in the training cycle and the fundamentals of learning and development.

The CIPD Diploma in Learning and Development Practice provides a firm foundation in all the areas of Learning and Development including its impact on business sustainability. It is an essential introduction for L&D professionals. It will help develop essential skills and give students the confidence to be more effective at work and to add value to your HR or training function.

Foundation Certificate in Learning and Development The CIPD Certificate in L&D Practice uses a highly practical approach to provide an in-depth and thorough grounding in the training cycle and the fundamentals of learning and development. Replacing the highly regarded CIPD Certificate in Training Practice (CTP), the new qualification is ideal for practitioners looking to acquire a means of professional recognition in the field of learning and development. Accredited by the UK-based Chartered Institute of Personnel and Development, the qualification is equivalent to QCF Level 3 and is designed to reflect the new CIPD professional standards and membership criteria. Successful completion will provide you with the knowledge you need to work towards the new CIPD Associate professional level of membership (Assoc. CIPD). This is a new professional grade of membership which recognizes the skill, knowledge and approach needed to make a significant supporting contribution and deliver excellent results in the workplace.Whether you’re just starting out in your career or want to take your career to the next level with a recognized professional qualification, the CLDP will help to build your knowledge and skills.
Foundation Diploma in Human Resource The CIPD Diploma in Human Resource Practice – DHRP is the foundation level CIPD Qualification for the HR profession. This qualification is ideal for practitioners looking to acquire a means of professional recognition through CIPD membership in the field of human resources practice. The qualification is designed to provide a solid foundation in HR, whether you are just starting out in your career or want to move to the next level. The course will help you develop practical and relevant HR skills allowing you to add real value to your HR function. Accredited by the CIPD, the qualification is equivalent to QCF Level 3 and is designed to reflect the CIPD professional standards and membership criteria. Successful completion will provide you with the knowledge you need to work towards the CIPD Associate professional level of membership (Assoc. CIPD). This is a professional grade of membership which recognises the skill, knowledge and approach needed to make a significant supporting contribution, and deliver excellent results in the workplace. Whether you’re just starting out in your career or want to take your career to the next level with a recognized professional qualification, the DHRP will help to build your knowledge and skills.
Foundation Certificate in Human Resource The CIPD Certificate in Human Resource Practice is intended to provide learners with the knowledge and skills to perform successfully in a range of management and personnel positions within organisations. The programme also encourages the interchange of ideas, experiences and views deriving from the varied backgrounds of the course members and the facilitating team.The programme uses a highly practical approach to provide an in-depth and thorough grounding in the fundamentals of human resources. Replacing the former CIPD Certificate in Personnel Practice (CPP), this new and highly regarded qualification is ideal for practitioners looking to acquire a means of professional recognition in the field of human resources.

Accredited by the UK-based Chartered Institute of Personnel and Development, the qualification is equivalent to QCF Level 3 and is designed to reflect the new CIPD professional standards and membership criteria. Successful completion will provide you with the knowledge you need to work towards the CIPD Associate Professional level of membership (Assoc CIPD). This is a new professional grade of membership which recognises the skill, knowledge and approach needed to make a significant supporting contribution and deliver excellent results in the HR workplace.

Whether you’re just starting or want to take your career to the next level with a recognised professional qualification, the CHRP will help to build your knowledge and skills to deliver effective HR service.

Accreditation Programmes (ILM)

Programme name Description
Accredited Training Professional Here is an opportunity to learn the skills needed to engage learners, accelerate learning, increase learner retention, and deliver highly impactful training sessions. At this accredited training professional workshop from SMR Group, one of the world’s largest HRD training firms, you will learn strategies and techniques to make your training more effective. You will learn strategies on how to make training FUN, enthusiastic, learner-centered, experiential, and with ensured transfer of learning.The SMR accreditation associates you with a select group of exceptional trainers who are recognised locally and internationally for their high impact training methods. This workshop designed and developed by Dato’ Dr R. Palan, the author of the highly regarded book, The Magic of Making Training Fun!!®, is designed to produce world class trainers.
Accredited Competency Professional The ILM Accredited Competency Professional (ACP) workshop is a comprehensive five-day training which enables you to design, develop and implement the competency framework within organisations. This workshop will help you gain the knowledge and skills to develop customised competency dictionaries for best fit purposes in your organisation.
Accredited Organisational Development Professional This programme enables one to be developed and accredited as an Organisational Development (OD) specialist, one who can support the growth of individual and organisational processes, productivity and performance.OD is a planned, holistic and integrated approach to improving and sustaining organizational performance. OD is not the domain of just the human resources managers. Successful organisations are those who are able to align individual passion with organisational purpose.

Every function has to be involved in OD if the organisation aims to perform to industry standards, or better. In recent times, it has become an increasingly important practice in dealing with complex organisational issues

Workshops

Programme name Description
Train-the-Trainer
Training Needs Analysis Training is about helping people learn so that they can do their jobs to the required standards. However, often training fails to address the real individual, occupational, departmental, or organisational needs. One of the major factors contributing to this situation is that training workshops are not based on business needs or mission critical needs. Training should be based on systematic assessment of current and future needs of organisations.Our two-day workshop is designed to help training professionals:

Collect and analyse relevant data
Prepare and present TNA reports

High Impact Training Design and Development of Material Proper instructional design is a very critical aspect of any training process. It is a process that helps a trainer choose the most effective way to present content, making efficient use of time and resources. It involves expertise in a set of procedures that results in training which meets is objectives.This two-day workshop on designing training focuses on equipping participants with skills that are essential for rapid and effective training design development of material. The workshop aims to help participants to:

Determine instructional strategy

Prepare a design specification

Develop material

High Impact Train-the-Trainer There is more to training than being able to “tell” or “inform” learners. Knowledge of the subject alone does not guarantee effective training. For delivering effective training sessions, content experts need to know the 5 P’s:

  • Purpose of helping people learn
  • Preparing to help people learn
  • Presenting to help people learn
  • Promoting the application of learning
  • Participative approaches to help people learn
The Magic of Making Training FUN!! Effective training improves learning results with learners are engaged; they learn faster, retain the content much better and are enthusiastic about workplace application.Unfortunately, most of the training programmes today are passive, sedentary and uninspiring. You can change all of this by making your training active, lively and inspiring by incorporating fun tools and exponentially improve learning results. The fun tools will help stimulate their senses and engage them through increased attention, participation and immediate workplace application.

Learning objectives are achieved better when content is delivered with fun. When you make learning easy, fun and enjoyable, the results are exceptional.

This workshop aims to develop your skills in the use of fun tools based on Palan’s 5I’s outlined in his book “The Magic of Making Training Fun!!®”.

  • Introduction
  • Involvement
  • Interaction
  • Instruction
  • Intensify retention
High Impact Training Facilitator Facilitation is the art of making things easy. In an organizational setting, it is all about ensuring the successful designing and running of meetings, of workshops, of focus group discussions, and more.A facilitator is an independent person without any preconceived opinion whose role is to guide a team or group towards a goal or activity, focusing on the process (how to) rather than the content (what) the group is addressing.

In essence, the facilitator plays a leadership role when working with a group of people to achieve a successful outcome. The purpose of facilitation is to create changes through experiential learning by focusing on people assuming greater responsibility to generate solutions to the challenges they are facing. It is all about learning through self-discovery, team solutions and intensive practice.

This workshop will enable participants to design and manage processes that will ensure successful outcomes besides gaining commitment.

High Impact Training Evaluation Organizations make huge resource allocations on training because better skilled employees increase competitiveness. However, competing pressures on organizational resources require the HRD function to justify this allocation of resources. This requires measuring the effectiveness of training.This two-day workshop on validating and evaluating training equips participants with the knowledge and skills to assess the effectiveness of training along the following parameters:

  • Whether training has met its objectives
  • Whether it has been beneficial to the organization
  • The workshop enables participants to:
  • Choose and use evaluation instruments
  • Determine evaluation strategies
  • Prepare and present an evaluation report to management
The Art of Creative Teaching Teaching and learning is an extremely important component of the modern university.
Research conducted over the decades shows it’s almost impossible for students to take in and process all the information presented during a typical lecture. However, this is one of the primary ways college students are taught.One of the main problems with lectures is that they are inherently ineffective because they involve groups in a highly demanding learning environment. Students come from different backgrounds, experiences, interests and aptitudes. Courses are heavy with content to be delivered in a definite time period. It is an uphill task for teachers to meet the optimal learning pace of all students since it is difficult for one teacher without the appropriate delivery skills to deliver a lecture that reaches all.

People learn better when they are actively engaged. This is one of the central findings of cognitive research conducted over the past few decades. Another finding is that people learn when they are motivated to learn.

Leadership and Management
High Impact Presentations Skills This course is for those who make numerous presentations requiring them to sell their ideas and influence.Hard work, good ideas, and information are important for success, but often we are also required to convince others to support or execute our ideas.

Although there are many similarities between the two, business presentations are different from public speaking. In a business presentation, you have to influence your audience to ‘buy’ your ideas and take action.

Experience shows that knowledge of the topic alone does not ensure that the audience gets our intent or is moved to action. Clear thinking and clear presentations are equally important in a good presentation.

This practical module is designed to help learners improve their ability to make presentations that are creative, dynamic, and highly impactful – all of which will influence any audience to accept and implement the ideas introduced.

Emotional Intelligence “The rules of work are changing. We are being judged by a new yardstick: not just by how smart we are, or by our training and expertise, but how well we handle ourselves and each other.” Daniel Goleman, author of the influential work, “Working with Emotional Intelligence,” says the problem is not with emotionality but with its appropriate expressions.Emotional Intelligence, sometimes referred to as EQ, continues to be valued very highly for career success because of its role in Leadership and Management.

This workshop will focus on developing the ability to bring intelligence to our emotions.

Leadership Skills Leadership can make the critical difference in an organisation’s performance. The research in leadership challenges discovered through studies involving more than 350,000 leaders that exemplary leadership improves morale and productivity. Exemplary leaders are perceived by others to be more effective.They are able to:

  • be more effective in meeting job-related demands.
  • be more successful at representing their units to upper management.
  • create higher performing teams.
  • increase motivational levels and willingness to work hard.
  • reduce absenteeism and turnover rates.
  • possess high degrees of credibility.

Anyone can take the helm in calm seas. In times of turbulence, chaos, change – times like ours – we need skilled and experienced leaders to guide us through stormy seas.

As Jim Kouzes and Barry Posner remarked:

“What we have discovered, and rediscovered, is that leadership is not the private reserve of a few charismatic men and women. It is a process ordinary people use when they are bringing forth the best from themselves and others”.

Good leadership is perhaps the most important competitive advantage an organisation can have.
This module seeks to inspire participants, and through them, their families and work teams, to leverage their strengths and opportunities to create successful lives through effective leadership, by adding value and making a difference to the world in which we live.

Supervisory Skills This is a practical workshop for those who need to supervise and manage others.
The supervisory skills course has been designed to meet the needs of organisations which have young and technically qualified employees in roles that require them to manage people for superior performance. It is also ideal for those who have been newly shifted from a ‘doing’ role to one that requires ‘leading.’
Workplace Coaching & Mentoring With organisations becoming more employee-driven and empowered employees seeking greater responsibilities, it is clear that the practice of coaching and mentoring is an essential function of every manager and team leader in the organisation.This workshop aims to focus on the basic premise that every manager/supervisor/team leader should function as a coach.

Coaching works at every level and in all organisational relationships. The goal of coaching and mentoring is to improve the performance of individuals, teams and ultimately the organisation. Coaches are able to pose challenges to their coachees to raise their performance standards and become the best they can be.

“Coaching is an activity designed to improve performance and coaching in the workplace must involve turning work situations into learning opportunities as this is increasingly seen as an important part of what it is to manage”. Sir John Whitmore

Competency Management Implementing Competency Management in an organisation may seem overwhelming and difficult. It doesn’t have to be. The knowledge of the fundamentals and guiding principles for successful application will make the implementation process simpler. There are several options and tools to manage competencies in a more effective and practical manner.This two-day workshop aims to equip practitioners with the tools and techniques required for successful implementation.
Personal Development
Communication Skills Communication skills play a vital role in the performance of any organisation’s people and business. They affect work effectiveness, relationships with customers, the quality of information at all levels of business, and much more. Good communication skills lead to improved business performance. However, they are rarely innate – they need to be learnt, practised, and applied.
Conflict Management This is a practical workshop that will help participant to understand how conflict can be positive and with the tools and techniques can assist you to effectively deal with conflict situations.Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we can learn and grow.
Negotiation Skills ‘In life, you don’t get what you deserve; you get what you negotiate for!’ The word ‘negotiations’ can conjure up images of conflicts, confrontations, and ‘win-lose’ – all images that give the impression that negotiating is an intimidating process.However, if we think of negotiating as a meeting where people discuss issues and iron out differences to arrive at a mutually acceptable solution, then the idea of negotiating is no longer threatening.

Negotiations can sometimes be tough, but given an appropriate structure and skills, negotiating can be productive rather than disruptive. Successful negotiating requires preparation and effective communication skills.

To be a successful negotiator, you must master strategy, tactics, and skills. This three-day workshop will help participants learn how to negotiate in today’s competitive business environment.

Customer Service Skills In the service economy, total customer satisfaction determines the sustained success of a business. SMR’s two-day workshop – Total Customer Satisfaction – is an investment for organisations seeking to improve their customer service along the critical parameters of responsiveness, reliability, assurance, and empathy.There are two major reasons to deliver superior customer service: repeat business and customer happiness. Happy customers are repeat customers who provide referrals, and thus more business. Research proves that it is easier and cheaper to retain customers than to acquire new ones.

This training programme aims to help front-liners learn the skill of keeping customers satisfied, the organisation successful, and themselves happy.

Writing Business Reports Communication is considered by many as the backbone of successful business relationships. It is a vital skill that every employee needs to acquire and practice. The way we deal with our people can make or break a professional relationship, and this is where the importance of having good business communication skills comes in. It can affect work effectiveness, relationships with people, and quality of information at all levels of business. The ability to write effectively is also crucial for employees who need to create an impact, not just to send the message.
Time Management This in-house training programme will guide in managing time by identifying your time management style and preferences. The way we manage time determines our personal productivity. The ability to plan, delegate, organise, and control our use of time is critical for everyone, particularly those who work in organisations and are hard pressed for time due to competing priorities.You will learn new techniques and self-management tools to improve your personal productivity.
Effective Selling Skills Great opportunities to sell are lost due to a lack of effective selling skills and confidence.This programme emphasizes on the mindset required to achieve sales from opportunities originating from knowing the customers’ needs. It delivers the effective communication skills and advances questioning techniques essential towards understanding customers’ needs and requirements which leads to successful selling. To ensure optimum retention and learning impact of the programme on participants, exercises within have been customised to reflect actual operational conditions that may typically be encountered.
Problem Solving and Decision Making Your business attitude determines your potential for innovation, creativity, even genius, and success in your field. There are two basic business attitudes. One is to wait for help, or to jump on to the nearest help available.In this turbulent world, the traditional problem solving methods are no longer effective in all situations. Today, change is taking place at a dazzling pace and to cope with change, creative thinking and solutions are needed. The key words for this changing world are Flexibility and Adaptability.

This programme does not offer you creative experience. It suggests it. However, creativity will not happen, unless there is regular practice, practice, practice.

Dealing with Change The business world is evolving so rapidly that the key word for the modern world is change. What once took many years to show itself and become part of the social fabric can now happen almost overnight. Progress in technology, communications and competition has accelerated change. Shorter product life cycles information overload and the demand for speedy decision making puts pressure on the business.Changes have happened so fast that the present has hardly begun before the future is already upon us. This presents the manager with a demanding, but not inseparable, problem. Change should be welcomed, embraced and turned to good effect, even though it may be threatening. Innovation and adaptability must become part of the everyday habit of managers.

This two-day workshop is designed for managers and executives to learn how to become a change agent and build a motivated and productive workforce in a changing environment.